Sr Analyst, Retail Ops - Hybrid

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Location: HOUSTON, TX, United States
Organization: CNE Gas Holdings, LLC
Job ID: 246094
Date Posted: Mar 31, 2023

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Job Description


As the nation's largest producer of clean, carbon-free energy, Constellation is a company purpose-built to meet the challenges of the climate crisis. Constellation has been the leader in clean energy production for more than a decade. Now, we're accelerating, speeding our low-carbon or no-carbon power to more people in more places, day and night, providing our customers and communities with options to buy, manage and use energy as part of their decarbonization mission. The race is on to confront the climate crisis and Constellation is ready to meet the challenge.

Constellation has been the leader in carbon-free energy production for more than a decade, and generates 50% more clean, carbon-free electricity than any other company in America. We're generating power 24/7 with the nation's largest emission-free nuclear energy fleet, providing enough clean energy to power 15 million homes. Constellation offers customers a range of clean, zero-carbon energy solutions to help reduce their carbon footprint and achieve their sustainability goals.

We are committed to advancing diversity, equity and inclusion and believe in attracting, retaining and advancing employees who will best serve and represent our customers, partners and communities. We provide a workplace that ensures mutual respect, where each individual has the opportunity to grow and contribute at their greatest potential. Constellation will provide you the tools and resources you need to design, build and power a successful career.

Constellation offers a wide range of benefits, designed to help our employees thrive professionally and personally. In addition to highly competitive salaries, we offer a bonus program, 401(k) with company match, employee stock purchase program; comprehensive medical, dental and vision benefits, including a robust wellness program; paid time off for vacation, holidays and sick days; and much more.


Constellation is seeking a qualified professional with proven experience and results to join our Retail Operations team as a Senior Analyst to be located in our Houston office. The Senior Analyst position within Retail Operations is the subject matter expert during escalations and provide cross function communications across the organization. The Senior Analyst will monitor the day-to-day workflow activities for the functional team and provide quality performance reporting for the targeted deliverables. The Senior Analyst will provide leadership and feedback to team members and champion teamwork across the functional team. The Senior Analyst is responsible for managing process improvement activities and leading cross-functional team education as well as team training for the assigned workflow areas.

  • Workflow Monitoring and Performance Reporting: Monitor day-to-day workflow activities for the functional team to ensure work performed by team members is high quality, timely and in compliance with operational objectives. Communicate functional team's progress, status and issues to management. Report targeted and obtained deliverables. (40%)
  • Cross Functional Communications and Escalations: Drive interaction and communication between functional team and internal and external stakeholders. Serve as escalation point of contact for internal and external customer issues impacting the team. Serve as Subject Matter Expert (SME) on cross functional teams and projects across the organization. (40%)
  • Workflow Improvement and Functional Knowledge Collaboration: Initiate process improvements and cross-functional team education and training for assigned workflow areas. Support and drive interaction between team members and other functional teams. Participate and lead both tactical and strategic system improvement projects, including requirement gathering, solution design, testing, and system deployment. (10%)
  • Team Leadership and Team Development Support: Provide leadership and feedback to team members and champion teamwork across the functional team. Work strategically to identify the need for system or process changes and workload reallocation based on changing business needs and assign work to team members accordingly. Work with manager to develop and implement team level plans addressing communication, leadership, technical skill training, and increasing industry knowledge. (5%)
  • Comprehension/Adherence of Policies and Controls: Maintain an advanced understanding of UDC/ISO market rules and ensure own group and other groups within Operations are following current market requirements. Ensure that all Sarbanes-Oxley ('SOX') Key Controls and other company policies are followed. (5%)

  • Level of independence, decision-making authority or strategic planning accountability: Medium - Analyzes data and workflow situations without supervision and determines course of action or remediation for complex service scenarios
  • Internal and external contact relationships: Key external contacts include Utility Supplier Representatives and Constellation Vendors. Key internal contacts include the Leadership Team, Retail Sales, Federal and State Regulatory and Policy Groups, Customer Care, Contract Administration, Billing, Pricing, Forecasting and Legal.


  • Bachelor's degree required, although candidates with 7 or more years in equivalent business experience will be considered
  • Advanced skills with Microsoft Office applications (Word, Excel, PowerPoint and Access)
  • Ability to communicate effectively and professionally with internal and external parties as required
  • Can obtain and analyze data without supervision and can reason through complex scenarios to suggest course of action or remediation
  • Effectively communicate with, develop and maintain professional relationships with internal and external customers
  • Excellent attention to detail knowing others will depend on it being correct
  • Works independently and as a team member
  • Strong organizational and time management skills - ability to organize and prioritize a fast-paced, heavy workload
  • Adapts to changing markets, systems, and processes
  • Works in tight deadlines and shifting priorities but continues to be organized and methodical

  • Bachelor's degree in Business Administration, Finance, Management, Management Information Technology or Supply Chain Management
  • Prior experience in the retail energy industry and/or regulated energy industry
  • Prior experience in using CRM and/or Order-to-Cash workflow systems
  • Working knowledge of UDC/ISO market EDI transactions
  • Advanced skills in Microsoft Access and/or SQL database query development

Constellation is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.

VEVRAA Federal Contractor

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