Services Analyst - IT "Change Management" (Remote)

Job Description

Description

As the nation's largest producer of clean, carbon-free energy, Constellation is a company purpose-built to meet the challenges of the climate crisis. Constellation has been the leader in clean energy production for more than a decade. Now, we're accelerating, speeding our low-carbon or no-carbon power to more people in more places, day and night, providing our customers and communities with options to buy, manage and use energy as part of their decarbonization mission. The race is on to confront the climate crisis and Constellation is ready to meet the challenge.

Constellation has been the leader in carbon-free energy production for more than a decade, and generates 50% more clean, carbon-free electricity than any other company in America. We're generating power 24/7 with the nation's largest emission-free nuclear energy fleet, providing enough clean energy to power 15 million homes. Constellation offers customers a range of clean, zero-carbon energy solutions to help reduce their carbon footprint and achieve their sustainability goals.

We are committed to advancing diversity, equity and inclusion and believe in attracting, retaining and advancing employees who will best serve and represent our customers, partners and communities. We provide a workplace that ensures mutual respect, where each individual has the opportunity to grow and contribute at their greatest potential. Constellation will provide you the tools and resources you need to design, build and power a successful career.

Constellation offers a wide range of benefits, designed to help our employees thrive professionally and personally. In addition to highly competitive salaries, we offer a bonus program, 401(k) with company match, employee stock purchase program; comprehensive medical, dental and vision benefits, including a robust wellness program; paid time off for vacation, holidays and sick days; and much more.

Expected salary range of $95,400 - $106,000 per year, varies based on experience, along with comprehensive benefits package that includes bonus and 401k.

PRIMARY PURPOSE OF POSITION

Performs and/or manages activities relating to planning, designing, building, and maintaining IT services, projects, portfolios, products and processes. Expected to work under minimal supervision.

The ITSM Operations Services Analyst is a functional resource that is vital to the success of the ITSM Change Management functional area. The Analyst will have strong impacts on maintaining the reliability of Constellation IT’s production environment by ensuring appropriate Change Management steps are followed and engaging the ServiceNow Platform team as needed to maintain process/tool alignment.

• Responsible for daily support of the Constellation IT Change Management process, ensuring process requirements are observed and Change Requests are reviewed and approved according to guidelines for each priority level
• Collaborating with different IT team members in support of Constellation IT solutions and different project activities as assigned.

PRIMARY DUTIES AND ACCOUNTABILITIES

Responsibilities for the ITSM Operations (Change Management) Analyst includes:

• Helps maintains the governance, policies, and direction of the ITSM Change Management core function
• Works closely with the ITSM Operations Change Management Lead on coordinating/facilitating Change Advisory Board (CAB) activities, stakeholder review of High Risk Evaluation (HRE) presentations, Production Readiness assessments and other IT Change Management processes
• Supports ServiceNow projects as needed to ensure ITSM process alignment and standards are maintained
• Maintains technical knowledge and business acumen within own discipline or function 
• Works with the ServiceNow Platform Team to implement enhancements as needed to maintain process/tool alignment

Qualifications

MINIMUM QUALIFICATIONS

• Bachelor’s degree in Computer Science or related discipline and typically 2 to 5 years’ experience in Information Technology or equivalent combination of education and work experience.
• 2+ years overall experience in an IT Change Management role.
• Previous experience with ServiceNow Change Management capabilities.
• Excellent communications and presentation skills and ability to work effectively with all levels of IT and business management. 
• Ability to work effectively both independently and as part of a team.

PREFERRED QUALIFICATIONS

• General knowledge of ServiceNow system, including Change Management, Release Management, and Incident Management.
• Experience with ServiceNow and Power BI reporting tools.
• Experience in IT Architecture to include application, database, middleware, network, service hosting.
• The following training and/or related certifications are desirable:
  • ServiceNow Fundamentals
  • ITIL v3 or v4 Foundations

Constellation is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.

VEVRAA Federal Contractor