Analyst III or Sr. Analyst, Retail Ops

Job Description

Description

As the nation's largest producer of clean, carbon-free energy, Constellation is a company purpose-built to meet the challenges of the climate crisis. Constellation has been the leader in clean energy production for more than a decade. Now, we're accelerating, speeding our low-carbon or no-carbon power to more people in more places, day and night, providing our customers and communities with options to buy, manage and use energy as part of their decarbonization mission. The race is on to confront the climate crisis and Constellation is ready to meet the challenge.

Constellation has been the leader in carbon-free energy production for more than a decade, and generates 50% more clean, carbon-free electricity than any other company in America. We're generating power 24/7 with the nation's largest emission-free nuclear energy fleet, providing enough clean energy to power 15 million homes. Constellation offers customers a range of clean, zero-carbon energy solutions to help reduce their carbon footprint and achieve their sustainability goals.

We are committed to advancing diversity, equity and inclusion and believe in attracting, retaining and advancing employees who will best serve and represent our customers, partners and communities. We provide a workplace that ensures mutual respect, where each individual has the opportunity to grow and contribute at their greatest potential. Constellation will provide you the tools and resources you need to design, build and power a successful career.

Constellation offers a wide range of benefits, designed to help our employees thrive professionally and personally. In addition to highly competitive salaries, we offer a bonus program, 401(k) with company match, employee stock purchase program; comprehensive medical, dental and vision benefits, including a robust wellness program; paid time off for vacation, holidays and sick days; and much more.

*****************This Retail Operations role can be filled at Analyst III or Senior Analyst Level. Please see minimum qualifications list below for each level***********************************

ANALYST III: Expected salary range of $70,200 to $78,000, varies based on experience, along with comprehensive benefits package that includes bonus and 401(k).

Sr Analyst: Expected salary range of $79,200 to $88,000, varies based on experience, along with comprehensive benefits package that includes bonus and 401(k).

PRIMARY PURPOSE OF POSITION

Constellation is seeking a qualified professional with proven experience and results to join our Retail Operations team as an Analyst III. The Analyst III position within Retail Operations is responsible for monitoring and executing day-to-day workflow activities as well as managing medium to complex exception handling activities while meeting service level agreements with internal and external customers. The Analyst III is responsible for subject matter expertise and problem resolution in the assigned business function areas. The Analyst III will directly collaborate with team members, project groups, Information Technology, and cross functional teams to support changing business needs, including system testing and peer training on new projects/technology.

PRIMARY DUTIES AND ACCOUNTABILITIES

• Ensure Effortless Customer Experience Performing Operational Duties: (Operational Excellence): Responsible for one or more of the following functions of the order to cash process: managing data used to ensure competitive pricing and accurate billing for customers while minimizing risk to Constellation; enrolling customers with the utility to ensure they have power or gas when needed; processing contracts and/or confirms to ensure SOX compliance; managing customer payments to ensure accurate posting of cash to customer accounts and accurate revenue recognition; timely 3rd party payments; address internal/external customer inquiries timely and accurately; vendor and system support. (50% Analyst III, 40% Sr Analyst)
• Problem Solving and Issue Resolution: (Problem Solving / Analytics): Exercise independent judgment and analytical abilities, leveraging subject matter expertise, to investigate discrepancies in work processes. Compare and evaluate alternatives, using discretion to select and execute appropriate course of action to fully resolve customer issues (such as courtesy credits), working with other functional teams and leveraging alternate technologies as needed (20% Analyst III, 20% Sr Analyst)
• Cross Functional Communications: (Operational Excellence): Review and communicate issues to team members, leads, management and stakeholders with emphasis on customer information. Initiate and foster collaboration with team members to ensure seamless customer support and knowledge transfer. Interface with internal and/or external customers in handling and resolving inquiries as needed. Proactively communicate workflow system or process concerns to avoid or fully remediate issues that cross multiple groups. Adopt and support Change Management activities. (10% Analyst III, 20% Sr Analyst)
• Projects, Improvements, and Innovation: (Process Improvements / Projects): Proactively challenge the status quo to automate and improve processes through innovation by creating and/or leveraging new technologies or work processes, with focus and intent on implementing their sustainable solutions. Leverage subject matter expertise in working with project groups, Information Technology, and cross-functional teams for key deliverables. Identify and create business requirements for enhancements to systems and existing processes, based on understanding and evaluating business needs. Develop test scripts for business processes, system enhancements and bug fixes as needed. (15% Analyst III, 15% Sr Analyst)
• Comprehension/Adherence of Policies and Controls: (Operational Excellence): Maintain an understanding of business, contractual, regulatory, and market policies/tariffs and ensure assigned workflow processes are aligned. Ensure that all Sarbanes-Oxley ("SOX") Key Controls and other company policies are followed. (5% Analyst III, 5% Sr Analyst)

Analyst III - JOB SCOPE

·       Level of independence, decision-making authority, or strategic planning accountability: Works under general supervision. Resolves most questions and problems independently and refers more complex issues to higher levels. Duties and tasks are occasionally non-routine.

·       Internal and external contact relationships: Key external contacts may include Utility Supplier Representatives and Constellation Vendors. Key internal contacts may include the Leadership Team, Retail Sales, Federal and State Regulatory and Policy Groups, Customer Care, Contract Administration, Billing, Pricing, Forecasting and Legal.

Sr Analyst - JOB SCOPE

·       Level of independence, decision-making authority, or strategic planning accountability: Works under limited supervision. Frequently resolves questions and problems independently and may receive more complex issues from other levels. Duties and tasks are frequently non-routine.

·       Internal and external contact relationships: Key external contacts may include Utility Supplier Representatives and Constellation Vendors. Key internal contacts may include the Leadership Team, Retail Sales, Federal and State Regulatory and Policy Groups, Customer Care, Contract Administration, Billing, Pricing, Forecasting and Legal.

Qualifications

Analyst III - MINIMUM QUALIFICATIONS

·       Bachelor's Degree + 2 yrs work experience required; or 6+ yrs combination of education and relevant work experience

·       Minimum: Advanced computer background/experience, including Microsoft Office Applications (Word, Excel and PowerPoint)

·       Ability to communicate effectively and professionally, with internal and external parties as required.

·       Established analytical and problem-solving skills.

·       Customer service orientation, serving internal and external clients.

·       Excellent attention to detail.

·       Capable of working independently and as a team member.

·       Strong organizational and time management skills - ability to organize and prioritize a fast-paced, heavy workload.

·       Ability to adapt to changing markets, systems, and processes.

·       Ability to obtain and analyze data with general supervision and can reason through scenarios to suggest course of action or remediation.

·       Has acquired a high-level understanding of the group's overall processes, with process improvement in mind. (Challenge the status quo)

Sr Analyst - MINIMUM QUALIFICATIONS

·       Bachelor’s degree with 3+ work experience required; or 6+ years combination of education and relevant work experience

·       Advanced skills with Microsoft Office applications (Word, Excel, PowerPoint and Access)

·       Ability to communicate effectively and professionally with internal and external parties as required

·       Can obtain and analyze data independently and can reason through complex scenarios to suggest course of action or remediation

·       Effectively communicate with, develop and maintain professional relationships with internal and external customers

·       Excellent attention to detail knowing others will depend on it being correct

·       Works independently and as a team member

·       Strong organizational and time management skills - ability to organize and prioritize a fast-paced, heavy workload

·       Adapts to changing markets, systems, and processes

·       Works in tight deadlines and shifting priorities but continues to be organized and methodical

·       Proactively seeks out and identifies root causes and facilitates issue resolution

Analyst III - PREFERRED QUALIFICATIONS

·       Bachelor's degree in Business Administration, Accounting, Finance, Management, Management Information Technology or Supply Chain management

·       Prior experience in the retail energy industry using CRM and/or Order-to-Cash workflow systems

·       Working knowledge of UDC/ISO/LDC market EDI transactions

·       Advanced skills in Microsoft Access and/or SQL database query development 

·       Experience analyzing and reporting complex data

·       Experience processing collections

Sr Analyst - PREFERRED QUALIFICATIONS

·       Bachelor's degree in Business Administration, Accounting, Finance, Management, Management Information Technology or Supply Chain management

·       Prior experience in the retail energy industry using CRM and/or Order-to-Cash workflow systems

·       Working knowledge of UDC/ISO/LDC market EDI transactions

·       Advanced technical acumen in SQL, business applications and/or new technologies

·       Experience leading cross-functional initiatives

·       Lean Six Sigma certification

·       Experience analyzing and reporting complex data

·       Experience processing collections

Constellation is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.

VEVRAA Federal Contractor